Delivery FAQ
EU DELIVERY POLICY
Free delivery on all orders, with no additional duties or fees on delivery.
Delivered in 2–5 working days.
Signature may be required on receipt.
Tracking link will be provided once shipped.
*Norway and Switzerland are excluded - import duties and taxes are not covered.
NON-EU DELIVERY POLICY
Free delivery on all orders over €850, a €20 shipping fee applies below this threshold. This fee covers shipping only and is non-refundable.
Import duties and taxes are not included and may be charged on delivery.
Delivered in 3–9 working days, depending on destination
Signature may be required on receipt.
A tracking link will be provided once shipped.
* Due to current international conflict, we are currently unable to deliver to Ukraine.
REST OF WORLD
Free delivery on full priced orders over £650, a £20 shipping fee applies on all sale orders and full priced orders below £650.
This fee covers the cost of shipping and is non-refundable.
Import duties and taxes are not covered.
Delivered in 3-10 working days. (transit times dependent on destination)
* Due to current international conflict, we are currently unable to deliver to Ukraine.
INTERNATIONAL SHIPPING POLICIES
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from self-portrait you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
ALL INTERNATIONAL ORDERS (EXCEPT EU, US & MAINLAND CHINA) MAY BE SUBJECT TO IMPORT DUTIES AND TAXES ONCE A SHIPMENT REACHES YOUR COUNTRY. ADDITIONAL CUSTOMS CLEARANCE CHARGES MUST BE PAID BY YOU; WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MIGHT BE.
* Delivery to P.O. Boxes is unavailable for international shipments.
RUSSIAN FEDERATION
We are currently unable to deliver to Russia or Belarus.
REFUSED SHIPMENTS
If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from your merchandise refund.
OUR PACKAGING
Our packaging has been thoughtfully considered with a lighter environmental footprint in mind.
Your order now arrives in boxes made from FSC-certified recycled materials, produced in the UK and fully recyclable. Inside, a lightweight, reusable paper bag replaces the inner box, reducing carbon impact and raw material usage while offering a practical second life beyond your order.
FREQUENTLY ASKED QUESTIONS
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to follow your delivery. Please note that a signature may be required upon receipt.
Check the carrier tracking proof of delivery for any details of where it was delivered. Check any safe places and that it has not been left with a neighbour.
If you've checked all of the above and are still unable to locate your order, please contact our customer service team and we'll be happy to help.
Delivery to P.O. Boxes is limited to UK addresses and is unavailable for international shipments.
We're sorry if your order hasn't arrived as expected. Please contact our Customer Care team at [email protected] within 48 hours, quoting your order number and attaching a photo of the item received. We'll arrange a replacement and, where needed, organise a free collection of the incorrect or damaged item.
If you choose to refuse your shipment, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund.
If you ship to a third-party forwarder, you are responsible for ensuring they can receive and deliver your order. Any fees, customs charges, or issues after delivery to the checkout address are not the responsibility of self-portrait.
We can only provide tracking and delivery updates only to the original shipping address added at checkout.