EU customers have a statutory right to withdraw from their purchase within 14 days of receiving their order, without providing a reason. You can exercise this right through returns portal. Once you have notified us, you have a further 14 days to return the goods.

RETURNS POLICY

Returns accepted within 14 days of delivery.

Full-price returns are free. For sale items, use our prepaid label (€12 deducted from the refund) or return at your own expense with no deduction.

Items must be unworn, with their original tags and packaging (any extra accessories provided, such as belts or dust bags, must also be returned).

A tracked return label or QR code is provided.


HOW TO MAKE AN ONLINE RETURN

To make a return, please visit our returns portal here.

1. Enter your order number and email address.
2. Select the items you wish to return and the reason for the return.
3. Once registered on the portal, you will receive an email with further instructions.
4. Carefully pack your items and take the parcel to your nearest drop off point.

Returns may take a few days to reach us. We aim to process returns as soon as they're received. However, during sale periods, please allow up to 28 days for your parcel to be processed.

If you are a customer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please notify us through our returns portal within 14 days of receiving your order. You then have a further 14 days to return the goods.

When you exercise your statutory right of withdrawal, we will refund all payments received from you, including the cost of standard delivery. Additional delivery costs resulting from your choice of a more expensive delivery service will not be refunded.

We will issue your refund within 14 days of receiving your withdrawal request. However, we may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever is earlier.

You are responsible for the goods until they are received by us and may be liable for any diminished value resulting from handling beyond what is necessary to inspect the goods.

This statutory right of withdrawal is separate from any additional returns rights offered under our returns policy.

REFUNDS

Please allow 14 working days from the date of receipt for returns to be inspected and processed.

Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

JEWELLERY RETURNS

Please make sure to return jewellery (earrings excluded) in all original packaging, including the dust bag and box.

Due to hygiene reasons, we do not accept returns on earrings unless faulty. 

We reserve the right to refuse returns if these conditions are not met. 

SWIMWEAR RETURNS

In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed. 

We reserve the right to refuse returns if these conditions are not met. 

HANDBAG RETURNS

Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.

ORDER CANCELLATION

We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.

EXCHANGES

We are unable to offer exchanges. For a more efficient service, simply place a new order and return the original. 

Shipping charges are non-refundable.

RETURN TO STORE

Purchases made online cannot be accepted for return in-store.

INCORRECT RETURNS

We can only process returns for products purchased directly from self-portrait. If you accidentally send us items not sold by our brand or bought via another retailer (such as Net-a-Porter), we are not liable for their return, storage, or any associated costs. We do not accept responsibility for non-brand items sent to us in error and cannot guarantee their return.