FAQ générale

Occasionally we will re-order stock. If there is an item that you would like that is out of stock. Select the 'Notify Me' button on the product page. You will receive an email if the item is back in stock. We cannot guarantee when or if the item will be re-stocked.

Our packaging has been thoughtfully considered with a lighter environmental footprint in mind. Your order now arrives in boxes made from FSC-certified recycled materials, produced in the UK and fully recyclable. Full priced orders arrive in a lightweight, reusable paper bag, reducing carbon impact and raw material usage. 

Our boxes are resealable, so you can reuse them for returns or give them a second life beyond your order.

Selected items from our new collection can be bought in advance - pay now and we'll ship them to you as soon as the stock arrives. We'll also email you to let you know when your order is on its way. Please be aware that because of the "pre-sale" nature of such transactions, there might be a delay on the actual delivery date as the stated estimated delivery dates are only approximate and may vary.

*Please note that gift cards are not eligible for use on pre-order items.

When paying with PayPal you must have an active account in order to pay for the goods. For any other questions regarding PayPal, visit their help page for a full list of FAQs, live chat and telephone options.

Once merchandise has been received, your refund will be processed within 30 working days. You will be provided with an email notification once your refund has been processed. Please note that it may take a few working days for your banking institution to post the refund to your bank statement.

At self-portrait, we are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at [email protected] within 14 days of receiving the order to be eligible for a refund. After 14 days, please contact our customer care
team for assistance.

Creating an account with us means you can shop faster with saved address details, earn loyalty rewards and keep track of your orders and returns. Subscribers will also be the first to know about new collections and gain early access to sales.

Please click here and we'll send you a password reminder.

You can pay for your online order using all major Debit and Credit Cards, PayPal, Klarna, Apple Pay, Google Pay, WeChat Pay and AliPay.

Please kindly note that the products ordered cannot be changed once confirmed. If you need to change the delivery address before the order is labelled as SHIPPED, please contact customer services.

Your items may be out of stock or your payment unsuccessful. Please contact our customer services team, or we will contact you as soon as our system acknowledges the problem.