Ordering & Payment

Once your order has been shipped, you’ll receive an email with a tracking link from the carrier. You can also track your order by logging into your account and navigating to the ‘Order History’.

You can cancel or edit your order within one hour of placing it. You can do this via the order confirmation page on our website or via the link in your order confirmation email. 

We cover duties and taxes to EU countries.   

Non EU countries are subject to import duties and taxes once the shipment reaches its destination. Any customs clearance fees are the responsibility of the recipient. Because local authorities determine these charges, we can't control or estimate them in advance.

Orders are shipped from the EU. For further details on applicable duty rates, we recommend consulting your country’s official government or customs website.

A VAT invoice is available at the bottom of your order confirmation email. Simply select the “Invoice” link to download it or send a copy directly to your inbox.

We accept a wide range of payment methods to make checkout as easy as possible. These include all major credit and debit cards (Visa, Mastercard, and American Express), PayPal, Apple Pay, and Google Pay. We also support a range of regional payment methods including Klarna, JCB, Discover, and Sofort

Payments can be declined for several reasons including incorrect card details, insufficient funds, or your bank flagging an unusual transaction. We recommend double-checking your details and contacting your bank if the issue persists. No payment is taken until your order is confirmed.

Self-portrait gift cards can be redeemed online at self-portrait.com or at any of our London stores. To redeem online, simply enter your code at checkout — the full available balance will be applied to your order automatically. 

If your order total is less than your gift card balance, the remaining value will be saved for future use

Please note that gift cards are not eligible for use on pre-order items.

You can check your balance on our check balance page, linked here