GERMANY RETURNS POLICY
RETURN POLICY
We accept returns for online orders within 14 days of delivery. Items must be in their original condition, unworn and with tags attached. Where provided, belts and dust bags must also be included as part of the return.
We provide a free tracked QR code for full priced orders.
Returns for orders containing sale items need to be shipped at your own cost, please register your return in the returns portal and follow the instructions.
HOW TO RETURN ONLINE
To make a return, please visit our returns portal.
1. Enter your order number and email address.
2. Select the item(s) you would like to return and the reason for your return.
3. Once registered on the portal, we will email a QR code. You do not need to print anything.
4. Package your items securely ensuring the return slip is included inside the parcel.
5. Take the parcel to your nearest Hermes drop-off point and show the QR provided.
Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during sales periods, please allow up to 28 days for your package to be processed.
* Please note items purchased using our Try At Home service are not eligible for refunds. Any items returned will not be refunded and returned at your cost.
REFUNDS
Please allow 10 working days from the date of receipt for returns to be inspected and processed.
Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
SWIMWEAR RETURNS
In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed.
We reserve the right to refuse returns if these conditions are not met.
HANDBAG RETURNS
Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.
ORDER CANCELLATION
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.
EXCHANGES
We are happy to offer exchanges for the same item, in an alternative size for full priced items only. We do not accept exchanges on sale items.
Please contact customer care to request an exchange.
Original shipping charges are non-refundable.
RETURN TO STORE
Purchases made online cannot be accepted for return in-store.
INCORRECT RETURNS
We can only process returns for products purchased directly from self-portrait. If you accidentally send us items not sold by our brand or bought via another retailer (such as Net-a-Porter), we are not liable for their return, storage, or any associated costs. We do not accept responsibility for non-brand items sent to us in error and cannot guarantee their return.
