INTERNATIONAL RETURNS POLICY
Return Policy
We accept returns for online orders within 14 days of delivery. Items must be in their original condition, unworn and with tags attached. Where provided, belts and dust bags must also be included as part of the return.
Returns from outside of the UK need to be shipped at your own cost. Package the order securely and lightly using a tracked service with your local post office, original packaging is not required.
Customs Invoice
For international returns, you will need to include the name of the product(s) on the customs invoice. Please mark clearly "BRITISH RETURN GOODS – [name of product(s)]" as a description of contents on all customs invoice paperwork provided by your chosen carrier.
If this indication is not clearly stated, custom duty charges may be applied. Use your original ORDER NUMBER as a reference on your return shipping label and customs invoice.
How to Return
To make a return, please visit our returns portal.
1. Enter your order number and email address.
2. Select the item(s) you would like to return and the reason for your return.
3. Select ‘choose your own courier’.
3. Once registered on the portal, we will email confirmation and further instructions.
4. Package your items securely ensuring the return slip is included inside the parcel. You can return the order without the original box which will lower the costs significantly.
5. Select a courier and prepare customs invoice. Please mark clearly "BRITISH RETURN GOODS – [name of product(s)]" as a description of contents.
6. Please obtain proof of posting and tracking number as you are under a duty to take reasonable care of the goods and will be liable for damage or loss until we receive them at our warehouse.
Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during sales periods, please allow up to 28 days for your package to be processed.
REFUNDS
Please allow 10 working days from the date of receipt for returns to be inspected and processed.
Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
SWIMWEAR RETURNS
In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed.
We reserve the right to refuse returns if these conditions are not met.
HANDBAG RETURNS
Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.
ORDER CANCELLATION
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.
EXCHANGES
We are happy to offer exchanges for the same item, in an alternative size for full priced items only. We do not accept exchanges on sale items.
Please contact customer care to request an exchange.
Original shipping charges are non-refundable.
RETURN TO STORE
Purchases made online cannot be accepted for return in-store.